Food And Drinks Service Manager

Food and Beverage Service Manager

The F&D Service Manager will run daily F&D operations and create exceptional guest experiences. Are you passionate about excellent food and drink? Can you inspire your team to deliver excellent customer service every time? Do you think every meal brings its value to a great day? As a manager, are you supportive and inclusive? If so, this role is made for you!

Reporting to: Director of Operations

Responsible for: Restaurant Manager/Assistant, Bar Manager/Assistant, BQT Manager/Assistant

Works closely with: Culinary Team, Stewarding Teams

Key responsibilities include:

Commercial Performance: Develop F&D business strategy plan and manage daily F&D operations effectively to deliver strong commercial performance. Review and analyze departmental results - including sales, costs, profit margins, covers, and guest satisfaction - and implement action plans to improve performance.

Exceptional Guest Experiences: Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the entire F&D operations team. Make sure that food allergies, dietary requirements, and guest modifications are treated with absolute seriousness. Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty.

Great Working Environment: Manage, train, and motivate the F&D Operations Team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals. Practice great people management, from recruitment to training to succession planning and recognition. Develop an efficient workforce plan to identify current and future needs based on forecast business volumes, budgets, and HR guidelines. Schedule, along with venues managers/assistant managers, Team Members' working time efficiently, offering flexibility where possible and minimizing overtime costs. Communicate well and often, building great relationships with key stakeholders.

Day-To-Day Essentials: Manage venue operations and in-room dining effectively to give guests an excellent dining culinary and experience throughout their whole stay. Provide guidance and control to venue managers/assistant managers to make sure opening and closing procedures are carried out correctly at each F&B venue, including financial reports and reconciliations. Ensure F&B operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported, and corrected. Organize and manage F&D inventory, stock control, and purchasing, in line with hotel guidelines. Keep up to date with what's happening in F&D – current and future trends, markets, ingredients, competitors, and suppliers – to drive innovation.

We're looking for a manager who is passionate about food and drink, with at least 5 years' experience in a similar role. Experience in international hospitality would be an advantage. To be successful in this position, you will have:

Commercial focus, with ability to deliver exceptional business performance and results

People management skills, experienced in managing, developing, and motivating a large team and working effectively with other departments

Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations

Customer focus, maintaining the highest standards of service to create memorable guest experiences

Effective relationship management skills to build good working relationships with key stakeholders

Adaptability and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure

Natural affinity for hospitality, positive work ethic and strive for perfection, ambition and creativity, emotional intelligence with curiosity and desire to learn

You will also be fluent in English and comfortable using F&D systems and MS Office.

What we offer:

A competitive salary and benefits package

Worldwide career opportunities

Access to leadership development programs and hundreds of courses through Hilton University Learning platform

Industry-leading Team Member travel rates through Go Hilton

Wellbeing initiatives to help you thrive and be your best self

A workplace to be proud of

Opportunities to be recognized for being awesome and doing a great job

What it will be like to work for Hilton:

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Useful to know: This position is full-time and may require working weekends and/or evening shifts.