Food And Beverage Sales Administrator

Sales and Marketing

Welcome to a world of opportunities at the UK's #1 Great Place to Work 2025, as voted by our team members! Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired, and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the top 10% in the world.

A world of rewards:

• Annual salary of £28,500
• A global travel program for team members
• Uniforms
• Meals whilst on duty
• To be part of a fabulous team
• Restaurants reservations incentives scheme in place

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms, our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.

• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
• The Hedgerow, the hotel's first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
• The Pem, a glamorous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
• The Orchard, for afternoon teas and lighter meals
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service
• Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James

Role Overview: As the F&B Sales Administrator, you will be the central point of contact for restaurant reservations across our signature venues—The Pem Restaurant, Blue Boar Pub, The Orchard Room & The Hedgerow Cocktail Bar—and for select private dining and group bookings. Your role blends administrative excellence with warm, attentive service, ensuring every enquiry is handled with precision and every guest feels welcomed from the very first interaction.

Key Responsibilities:

• Manage all individual and group restaurant bookings, ensuring accurate details, billing, and guest preferences are recorded.
• Respond to phone and email enquiries promptly and professionally, maintaining brand tone and attention to detail.
• Maintain expert knowledge of our venues, menus, seasonal offerings, and local area to confidently guide guest decisions.
• Apply reservation policies including guarantees, cancellation terms, and no-show charges appropriately.
• Conduct quality checks to ensure all bookings meet brand standards and guest expectations.
• Coordinate small-scale events such as private lunches, dinners, afternoon teas, and celebrations across our venue.
• Collaborate with Food & Beverage and Front Office teams to ensure smooth handover of Banquet Event Orders and accurate billing in line with credit policies.
• Conduct show rounds, pre-con meetings, and post-event follow-ups when required.
• Proactively identify upselling opportunities to enhance guest experience and drive incremental revenue.
• Build lasting relationships with guests through warm, attentive service that encourages repeat visits.

What You'll Bring:

• A passion for hospitality and delivering exceptional guest service.
• A professional and engaging communication style, especially over the phone and email.
• Strong administrative and organizational skills, with a high level of accuracy.
• Strong proficiency in email handling and inbox management, ensuring timely, clear, and well-organized correspondence.
• Intermediate proficiency in reservation systems and Microsoft Office.
• Preferred Experience & Qualifications:
• Prior experience in a food & beverage or commercial reservations role.
• Tertiary qualifications or equivalent professional training.

Travel:

• St James Park Tube Station – District & Circle Line – across the road
• Westminster Tube Station – Jubilee Line (4 mins walk)
• Victoria Station (8 mins walk)
• Waterloo Station (10 mins walk)