Event Services Manager - Hilton New Orleans Riverside

Event Services Manager

The beautiful Hilton New Orleans Riverside is the largest hotel in New Orleans and one of the top revenue-generating hotels in the company. Their Events team is growing, and they are looking for an Event Services Manager to join their amazing team!

This is a fantastic entry-level opportunity within hotel events, offering strong growth potential. The ideal candidate will be outgoing, a quick thinker, confident, and able to multitask while delivering exceptional customer service to both internal and external clients.

What will I be doing?

As an Event Services Manager, you would be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Provide direction and supervision to departments to ensure successful execution of meetings and/or events
2. Serve on-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
3. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
4. Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
5. Prepare reports, correspondence and analysis related to group activity
6. Lead, facilitate and participate in meetings, as needed

What are we looking for?

• 1+ years of customer service experience in a client-facing role
• Flexibility to work mornings, evenings, and weekends based on group needs in-house
• Proficiency in Microsoft Office, including Word and Excel
• Ability to be on your feet for the majority of the day
• Events experience is a plus!

The Benefits

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay (Depending on hotel)
• Health insurance
• Complimentary team member lunch per shift
• Complimentary team member parking
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits may vary depending on the classification and union status of the position.

Catering and Events Incentive

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout