Event Operations Manager - New York Hilton Midtown

Placed right in the heart of the action the New York Hilton Midtown is looking for its next Event Operations Manager!

This hotel offers 1,878 elegantly appointed guestrooms and an impressive 150,000 square feet of versatile event space. With 49 meeting rooms, including the largest ballroom spanning 21,673 square feet, it's an ideal destination for conferences, conventions, and upscale gatherings in the heart of Manhattan.

Our ideal candidate will have at least 2 years with payroll experience in banquets or a similar segment, along with strong administrative skills. The role requires multitasking and actively assisting the teams day to day operations at the hotel.

Shift Pattern: This role is primarily Monday – Friday 8:00am – 5:00pm with possible extended hours based on hotels needs.

Hourly Rate: $37.00 per hour

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

· Access to pay when you need it through DailyPay

· Medical Insurance Coverage – for you and your family

· Mental health resources including Employee Assistance Program

· Best-in-Class Paid Time Off (PTO)

· Go Hilton travel program: 100 nights of discounted travel

· Parental leave to support new parents

· Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

· 401K plan and company match to help save for your retirement

· Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

· Career growth and development

· Team Member Resource Groups

· Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing:

Communicate accurately and clearly between departments and Team Members for scheduling, billing, payroll, and interoffice communications. Maintain accurate time and attendance records for the large department and quickly resolve any payroll and scheduling issues.

ESSENTIAL JOB FUNCTIONS

· Prepare and post daily and weekly payroll and schedules for servers, banquet captains, meeting attendants, and all Food and Beverage Operational teams using Evention & payroll software. This includes calculation of hours worked and gratuity distribution via accurate spreadsheet tracking.

· Maintain accurate time and attendance records, including employee files updated as needed—process Personnel Action Forms as required.

· Run various payroll reports as required.

· Prepare and distribute assignments for Banquet Captains, Meeting Attendant Supervisors, and Banquet Houseman Foreman.

· Handle all phone inquiries for the office/operations, direct calls to staff by radio or phone as necessary. Responsible for copying and distributing menus to appropriate individuals/departments.

· Order and maintain office & operations supplies.

· Prepare & process checks in Micros/Agilysis for Banquet Captains and Meeting Attendant Supervisors, assist in getting signatures where appropriate.

· Enter billing information into Micros in order to generate a final guest check and, respectively, balance the banquet check in Delphi.fdc.

· Create diagrams of banquet functions that meet the guest's required specifications as well as all safety regulations. Distribute diagrams to the involved personnel.

· Coordinate with outside vendors as needed. Liaise with internal departments as needed.

· Separate, post, and distribute Banquet Event Orders.

· Verbally communicate, in a calm, positive demeanor, with all operating departments as well as the guest/host to ensure timely execution of events and high-quality service.

· Assist with Discovery and Planning Visits, tastings, Pre-Convention meetings, and tie-down meetings.

SUPPORTIVE JOB FUNCTIONS

· Order supplies and linens for functions and maintain inventory par.

· Attend meetings such as menu meetings, staff meetings, and Pre-con meetings, as needed

· Maintain an accurate, up-to-date file system

· Check staff attendance according to schedules, adjust, and reassign server stations as necessary.

· Report all unsafe conditions immediately.

· Support other Food and Beverage Operations Directors as needed.

· Keep the work area clean and organized.

· Maintain a good working relationship with other departments and guests.

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