Cluster Sales Coordinator

Sales and Marketing

Welcome to a world of opportunities at the UK's #1 Great Place to Work 2025, as voted by our team members!

The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel. Its location makes it a well-known and ideal accommodation for business travelers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavor for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.

A world of rewards

• Annual salary ranging from £27,000 up to £28,000
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your career!
• Personal development programs designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programs
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
• Modern and inclusive Team Member's areas

The Cluster Sales Coordinator role covers two hotels, the Hilton London Tower Bridge and the Hilton London Canary Wharf. A Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business.

What will I be doing?

As Sales Coordinator, you will fully support, from administrative, customer service, and sales lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
• Understand fully the hotel amenities, packages, and promotions
• Generate and develop sales leads and contact potential clients to build business relationships
• Produce quotations and written confirmation to all clients
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made, and business leads
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Arrange and carry out Hotel show rounds

What are we looking for?

A Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Excellent communication skills and ability to connect with customers
• High level of IT skills, including Excel, PowerPoint, and Word
• Proactive approach to meeting deadlines and targets
• Excellent organizational and administration skills
• Positive, can-do attitude
• Commitment to delivering a high level of customer service

Every job makes the stay. At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each stay magical. That's why at Hilton, every job makes the stay.

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