Cluster Groups, Conference And Events Sales Executive

Sales and Marketing

What will you be doing?

Build strong relationships with customers to fully understand their needs

Manage conference & events room blocks and rooming lists in accordance to hotel strategy and customer needs

Attend pre & post conference client meetings

Handle all wedding enquiries and proactively promote the weddings packages to guests

Ensure a successful client event by working together with the Front Office and Event Planning team

Participate in hotel promotional activities

Timely communication to internal and external clients via telephone, email, written documents or in person

Complete quality checks in line with company standards

Maintain a high level of product knowledge about the hotel and local area

Manage telephone and email enquiries in a prompt and professional manner and in accordance with company strategy & standards ensuring accuracy and attention to detail at all times

Participate in customer site inspections and assist with sales process as necessary

Maintaining and providing accurate reports for the department as and when required

To actively promote the hotel and facilities by entertaining clients and agents as necessary

Ensure the accurate administration of all bookings and related correspondence including billing details

Assist the Cluster Groups, Conference and Event Sales Manager as and when required

Collating market intelligence and have an understanding of competitors strengths and weaknesses

What are we looking for?

Positive attitude and good communication skills

Previous experience in the same role

Commitment to delivering an exceptional level of customer service

Great team spirit / Supportive and respectful with others

Excellent organisational and administration skills

Ability to work well under pressure

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.