Supervisor Field Services (water Resources)

Job Title

Job Description

Incumbents in this classification performs the duties of the function and performs first line supervisory field work.

Salary

Hiring Range (annual) $55,099.20 – $58,405.15 *Internal rates may vary based on the selected candidate's current grade.

Ideal Candidate

The ideal candidate will have a minimum of two years of supervisory experience managing a team of three or more personnel or over two years of experience with the Hillsborough County Water Resources Field Service team. Additionally, they will possess at least two years of experience with Oracle's Customer Cloud Service (CCS) or Customer Care and Billing (CCs) systems or over three years of experience in any other mobile workforce management system. This includes knowledge of billing functions and the ability to analyze and resolve billing issues. A minimum of one year of experience completing utility-related field service work orders in the field is also required.

A strong candidate will have extensive knowledge of the subdivisions within the Hillsborough County Utilities service areas and at least one year of experience managing and supporting Advanced Metering Infrastructure (AMI) systems and Neptune 360 within a utility environment. Strong technical proficiency is essential, including a solid working knowledge of Microsoft Office 365 and hands-on experience with database systems to support accurate data management, reporting, and communication. They will demonstrate an understanding of the relationship between meter reading and billing operations, as well as the ability to set priorities and allocate resources to maintain customer, meter, and usage data within Oracle's CCS system.

The ideal candidate will exhibit strong interpersonal skills and possess the ability to read, comprehend, and apply job-related rules, policies, and procedures. They will be skilled at providing guidance, training, and motivation to assigned staff while fostering a collaborative and productive work environment. Additionally, they will be proficient in managing day-to-day tasks for a team of 3 to 10 field staff, assigning, monitoring, and reviewing staff work daily while also working collaboratively alongside the team.

Click HERE to view our Benefits at a glance

• Generous PTO & Holiday Plan
• Health Plans
• Health Savings Account
• Dental & Vision Plans
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Tuition Reimbursement
• Cafeteria Benefit
• Life Insurance
• Short & Long-Term Disability Insurance

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Tier 2

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Additional Job Requirements

A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:

1. Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:

• Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
• Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
• Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
• Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)

For more information regarding background screenings, please visit https://info.flclearinghouse.com.

Career Progression

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.