Senior Field Service Technician - Remote Eligible

Field Service Technician

As Field Service Technician for Shick Esteve - a Coperion brand, you will provide hands-on technical assistance, installation, startup, troubleshooting, maintenance, repair, refurbishing, upgrades, and training at customer sites or remotely. This role offers an exciting opportunity to travel extensively, work directly with industry-leading equipment, and make a significant impact by helping our customers optimize their operations. If you enjoy working independently, solving complex mechanical and electrical challenges, and delivering outstanding service, we want to hear from you!

Work You'll Do:

• Provide technical support for automated factory equipment, including troubleshooting, diagnostics, and repairs.
• Onsite: installation and start-up of new automated factory equipment. Maintain and fix issues with previously installed and used equipment. Train clients on routine maintenance and inspections to ensure efficient and safe operation.
• Diagnose and resolve mechanical, electrical, and software issues in automated systems and equipment. Utilize diagnostic tools and software to identify problems and implement effective solutions.
• Maintain accurate records of service calls, repairs, and maintenance activities. Prepare detailed Trip Reports on equipment performance and service history for clients and recommend spare parts for maintaining equipment.
• Provide onsite training and support for clients with the proper use and maintenance of automated equipment.
• Work closely with engineering and product development teams to provide feedback on equipment performance and suggest improvements. Collaborate with other technicians and support staff to ensure a timely and effective delivery of the services requested.
• Adhere to all safety protocols and regulations while working on equipment. Ensure that all tools and equipment are maintained in safe working conditions.

Team: You will be part of a dedicated Shick Esteve Field Services team focused on delivering high-quality technical support and service for automated factory equipment, collaborating with engineering, product development, and other support staff to enhance customer satisfaction.

Basic Qualifications:

• High school diploma or equivalent; technical degree or certification in a related field preferred.
• A willingness and ability to travel extensively—often on short notice—and spend 1-3 weeks away from home supporting customer sites worldwide.
• Valid passport, driver's license, and a clean driving record, enabling seamless international and domestic travel.
• Proven experience as a field service technician or in a similar role, preferably in the kitchen equipment or automation industry.
• Strong understanding of mechanical, electrical, and software systems.
• Proficient in using diagnostic tools and software for troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to interact effectively with clients and team members.
• Ability to work independently and manage time effectively.

Preferred Qualifications:

• Ability to lift and carry equipment weighing up to 50 pounds.
• Comfortable working in various environments, including kitchens and manufacturing facilities.
• Ability to stand, bend, and reach for extended periods.