Field Service Engineer

Field Service Engineer

Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.

The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we're not done yet. We're always looking for great people to add to our story and to help us write the next chapter in our history.

Rotex is now looking for a Field Service Engineer to join our team in Runcorn, Cheshire:

Main Mission: To provide expert commissioning, technical support, troubleshooting, upgrade work and maintenance services for our machinery at customer sites, ensuring optimal performance and customer satisfaction. Traveling both within the UK and overseas.

Key Responsibilities:

• Troubleshoot machine downtime and perform overall machine assessments, and provide recommendations for repair or improved productivity.
• Perform new machine start-up inspections and operations training.
• Oversee onsite parts removal, installation and assembly.
• Recommend parts and service solutions to improve machine uptime, maintenance and operation.
• Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts.
• Based on field observations and customer feedback, provide Rotex Engineering with equipment design and feature recommendations.
• Maintain a reasonable "on-call" status to answer customer questions via phone and email.
• Assist in developing department documents, standards, and processes as necessary.

Ideal Candidate Profile:

• Associate's Degree in Engineering or related field; or 1-2 years related mechanical engineering/maintenance/field service experience; or equivalent combination of education and experience.
• Willingness to travel (at short notice) and work on customer sites both in the UK and overseas 75% of the time. Valid Driving License.
• Experience in industrial machinery or manufacturing environments.
• Strong technical knowledge of mechanical. Electrical knowledge would be appreciated. Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms preferred.
• Excellent problem-solving skills and ability to work independently.
• Customer-oriented mindset with a proactive approach to service.
• Good communication skills in English; additional languages are a plus.
• Ability to prioritize tasks and work under pressure
• Good PC skills (Word, Excel).

What Rotex Offers You:

• A robust PTO policy with 15 days of paid vacation, 11 paid holidays, and 6 paid sick days!
• Comprehensive medical, dental and vision insurance, which includes MD Live, RX help center, Medical Advocate Program, company paid short-term and long-term disability, among others.
• Generous 401K Matching Program – 3% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved*
• Competitive pay
• Opportunities for development and advancement

Ready to make a difference? Apply now and become a vital part of our team, helping our customers succeed with reliable and efficient machinery!