Customer Service Representative - Regulatory

Customer Service Representative - Regulatory

Hilco Vision is an industry leading global eyewear/eye care company delivering comprehensive solutions to customers, built on a platform of innovation and operational excellence. It has direct subsidiaries in the USA, Canada, UK, Germany, Australia, China, Hong Kong, Belgium and the Netherlands. The company's product portfolio encompasses Prescription Safety, Lenscare, Eyewear Accessories, Lab & Dispensing, Ocular Surface, Exam Supplies, and Vision Testing.

Our Customer Service Representatives are among the most important people within our organization. As the first point of contact, our customer service professionals truly are the face of Hilco Vision. They interact with customers on a daily basis via phone, fax, and email and are vital to the success of our company.

Our representatives are expert order takers, problem solvers, and excellent communicators who are able to empathize with a customer's situation and quickly determine their needs and provide resolution. Navigating through multiple systems and resources, representatives provide solutions that focus on exceeding the expectations of customers.

Hilco Vision is currently searching for an experienced Customer Service Representative with a regulatory focus! The successful candidate will provide outstanding service to our customers ranging from placing orders to assisting with questions and concerns that may arise. The hours for this role are Monday – Friday 8:00am – 4:30pm and they will be located within our Ohio Facility.

If you're up for the challenge, we'd love to hear from you!

A little bit about you:

• Minimum three years of customer service experience required.
• Excellent problem-solving skills.
• Ability to work in a fast paced, ever changing contact center environment.
• Solid knowledge of Microsoft Suite, specifically Excel, Word, and Outlook.
• Excellent interpersonal and communication skills.
• Experience using a Customer Relationship Management (CRM) software.
• Looking for the next step in your career.

What You'll Do and How You'll Make an Impact:

• Reviewing and processing Doctor's licenses to ensure they meet all Regulatory/Pharmaceutical and State requirements.
• Maintaining accurate records of licenses, renewals, and compliance.
• Communicating w/ customers regarding required licenses.
• Maintaining physical records for regulated items.
• Enter orders via phone, fax or email.
• Issue call dispositions.
• Issue RMA's for return of product.
• Trace shipments to customers.
• Continually maintain working knowledge of all company products, services and promotions
• Assist with and/or manage specialized or high-profile projects or accounts.
• Additional duties as requested.

Benefits:

• Weekly pay
• Medical, dental, and vision coverage
• Paid time off
• 401K Savings plan
• Robust EAP program
• Employee referral bonus