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Customer Success Engineer - EMEA - Remote Eligible
Collaborate with users to enhance their experience and optimize platform utilization.
Remote
Junior
$85,000 - 120,000 USD / year
2 months ago
Hightouch
Sync data from your warehouse into the tools your business teams rely on
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✨ About The Role
- The Customer Success Engineering role involves direct interaction with users to maximize their value from the platform.
- Responsibilities include answering questions through various communication channels such as Intercom, Slack, phone, and email.
- The role requires a technical understanding of API documentation and familiarity with standard SaaS tools like CRMs and ERPs.
- Collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations is a key aspect of the position.
- The position is designed for team players who are eager to make an impact across the organization and with customers.
âš¡ Requirements
- The ideal candidate should have at least 2 years of experience in a customer-facing role, demonstrating strong interpersonal skills.
- A technical background is essential, either through prior experience or education, with a willingness to learn SQL.
- Candidates should possess intellectual curiosity, high ambition, and humility, indicating a growth mindset.
- Strong discovery skills are necessary to effectively understand and address customer needs.
- The ability to adapt to an ever-changing work environment is crucial for success in this role.
Customer Success Engineer - EMEA - Remote Eligible
Remote
$85,000 - 120,000 USD / year
Engineering
About Hightouch
Sync data from your warehouse into the tools your business teams rely on