Data Center Operations Technician - Katy, TX.

Data Center Operations Technician

HighPoint Technology Group isn't an Information Technology Consulting company or a traditional MSP. We are a customer service company that solves business problems that happen to involve technology. Our first focus is on understanding the client's business and personnel needs and delivering an IT solution that fits in perfectly with their vision. This customer first focus is present throughout the entire company from sales to operations. Its woven into our culture and our accountability. Highpoint is on a mission to deliver on this promise, and it will continue to fuel our growth and ambition to be the best in the industry and for our clients.

The Data Center Operations Technician is responsible for monitoring all data center facilities services including physical security, HVAC, electrical plants, and all critical service delivery network infrastructures. The Data Center Technician will also participate in network cable installations and removals, space planning, cabinet/equipment installations rack and stack, smart hands hardware break/fix support, and network cabling diagnostics. The Data Center Operations Technician will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose issues in a critical environment.

Minimum Qualifications:

• Minimum of FOUR YEARS working in a Network Operations Center (NOC), with complex data center facilities such as Electrical, Mechanical, and HVAC systems in a Data Center environment.
• Prior military experience preferred but not required.
• Strong verbal and written communication skills.
• Ability to work with senior company leaders in the delivery of exceptional customer service.
• Ability to maintain Service Level Agreements (SLA's) through the implementation of proactive issue detection and reporting tools.
• Ability to follow accurate and complete support procedures, systems documentation, and issue tracking entries.
• Proficient knowledge of Windows operating systems and Microsoft Office programs.
• Shows good judgment and instincts in decision making opportunities.
• Ability to prioritize in a complex, fast-paced environment.
• Ability to work in a 24 x 7 x 365 environment, with 12 hour rotating shifts with ability to work weekend shifts or after-hours as required.
• Ability to lift up to 50lbs. and work in elevated or tight locations.
• High School diploma/GED
• Certification or formal training in data center operations is required.

Principal Accountabilities:

• Equipment Maintenance: Perform routine inspections, maintenance tasks, and repairs on data center equipment to ensure optimal performance and reliability.
• Troubleshooting: Diagnose and resolve hardware and software issues affecting data center operations, utilizing diagnostic tools and technical expertise.
• Hardware Installation: Assist with the installation, rack mounting, and cabling of server, storage, and networking equipment according to industry standards.
• Cabling and Connectivity: Manage and organize cabling infrastructure to maintain connectivity and facilitate efficient airflow within the data center environment.
• Inventory Management: Maintain accurate inventory records of data center equipment and spare parts, ensuring availability and proper documentation.
• Monitoring and Alert Response: Monitor data center infrastructure for alerts and alarms, responding promptly to address issues and minimize downtime.
• Documentation: Thoroughly document all maintenance activities, equipment configurations, and repairs performed within the data center facility.
• Assistance with Projects: Support data center projects, including equipment upgrades, migrations, and installations, as directed by senior staff members.
• Safety and Compliance: Adhere to data center safety protocols and regulatory requirements to ensure a secure and compliant working environment.