Hotel Chief Engineer

Chief Engineer

The Chief Engineer is responsible for the day-to-day operations of the engineering division. Is responsible for the administrative, financial and operating aspects of the hotel as they relate to engineering.

Responsibilities include:

• Assisting in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair.
• Ensuring the hotel is in compliance with all local, state and federal laws.
• Supervising and training all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention.
• Creating and posting all Engineering staffs schedules.
• Creating and adhering to annual budget for department.
• Assisting in developing financial forecasts and actively participating in monthly profit/loss review meetings.
• Creating and implementing preventative maintenance program for all hotel equipment.
• Ensuring all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards.
• Actively participating in energy conservation programs.
• Reviewing all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
• Ensuring compliance with the Americans with Disabilities Act (ADA).
• Assisting with the administration of all vendor contracts controlled by the engineering department.
• Ensuring that room maintenance requests are handled in a prompt and courteous manner.
• Following up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
• Assisting as necessary with special projects and renovations.
• Supporting and participating in all Highgate Hotel programs.
• Participating in Highgate Hotel Safety Committee.

Qualifications include:

• At least 3 years of progressive facilities management experience in a hotel or a related field; or a 2-year college degree and 1 year of related management experience.
• High school diploma or equivalent required.
• Stationary Engineer's license if required by local code.
• HVAC, electrical, plumbing, boiler operations and general maintenance skills required.
• Long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.