Convention Services Manager
Highgate Hotels
Convention Services Manager
Responsible for the management of all aspects and functions of the Convention Services Department in accordance with Hotel standards. Coordinates arrangements and details for clients' functions. Directs, implements and maintains a management philosophy that serves as a guide to Convention Services staff.
Anticipate client and individual guest needs associated with execution of event.
Resolve complaints and requests to client satisfaction.
Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements.
Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actuals against budget.
Manage group room blocks up until contracted "cut off"
Prepare accurate deposit invoices
Review final bill for completeness and accuracy.
Prepare and distribute, in a timely manner, accurate Banquet event orders.
Minimum (2) two years of college, degree desirable.
Excellent written and oral communication skills.
At least 2 years experience in a similar position in similar operation preferred.
Experience with Delphi
Experience with Microsoft Office- particularly Word, Excel, and Powerpoint
Catering sales experience preferred
Knowledge of Superior relationship-building skills and able to effectively network.
Fluency in a foreign language preferred.