Customer Services Manager, South Korea

Customer Services Manager, South Korea

The Customer Services Manager, South Korea is responsible for driving Customer Services (CS) and Service Solution sales in the local market, with a strong focus on delivering the best customer experience and building long-term partnerships through complete lifecycle support. This role manages and executes the CS & Service Sales strategy across all divisions in the country, ensuring alignment with market needs while maximizing growth opportunities and customer satisfaction.

Main tasks and responsibilities include:

• Responsibility for HIAB products' CS & Service Sales in the region
• Full P&L & net working capital and personnel responsibility
• Establish and implement Hiab's strategy in CSC/territory, including new business development by identifying opportunities beyond the current product-specific market and expanding revenue streams
• Follow and enforce HIAB's key KPIs
• Safe working environment (HSEQ)
• Optimize and expand the CS dealer network by enhancing efficiency, modernizing structures, and extending coverage to uncovered regions in Korea
• Analyze market drivers—price, quality, and after-sales service—to develop strategies for market leadership
• Collaborate with R&D to develop market-driven CS through demand analysis and strategic guidance
• Customer journey from factory delivery to end customer delivery, through the full life cycle
• Follow the latest ISO standards. Hiab's Code of Conduct. Delegation of Authority
• Active succession planning within the Services team.

What you'll need to succeed includes:

• Preferably relevant academic degree: Master's or Bachelor's degree in business, tech or relevant
• Several years of experience in senior services, CS and marketing roles (commercial and/or operations experience)
• Proven ability to drive CS sales, operations and profitability and manage customer and dealer relationships
• Experience in business development, change projects; M&A experience is beneficial
• Leadership and coaching experience with a good track record
• Knowledge of different sales tools, systems and training approaches to drive the new ways of working
• Experience working in an international corporate environment
• Experience in the development of business plan/strategy and execution

Competencies include:

• Strong business acumen and financial insight
• Expertise in sales and business development, driving innovation in sales strategies and business expansion
• Ability to develop and execute short-term, mid-term, and long-term sales, market, and business plans
• Proven ability to analyze market trends and develop data-driven strategies
• Deep understanding of business KPIs
• Process improvement and performance management, including target setting, feedback, and follow-up
• Ability to work effectively in an international business environment within a matrix organization
• Change management expertise to drive and implement transformation both internally and externally
• Firm and fact-based decision-making skills
• Basic financial understanding to drive profitable growth

You will be part of a global organization, gaining access to an extensive network and exciting development projects. At the same time, we value personal development and the close collaboration that characterizes our local operations. Cooperation, commitment, quality, and order are the guiding principles we work by. We are constantly working to maintain a pleasant and enjoyable work environment for our employees with opportunities to grow in your role and develop it further.

If you are excited about this opportunity, please submit your application with your CV in English. We look forward to hearing from you!