Patient Service Coordinator - Multi - specialty Infusion

Patient Service Coordinator

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Come join our brand-new Multi-Specialty Infusion Center at St. Vincent's Medical Center.

The Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Responsibilities include but are not limited to:

• Warmly greets and registers arriving patients
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
• Collects co-payments and office charges as needed and explains office payment billing policies to patients

Qualifications

Education:

High school diploma or equivalent

Experience:

Experience in a fast-paced medical office highly preferred. Epic experience preferred. Strong working knowledge of insurance requirements. Solid working knowledge of Microsoft Office software. Basic working knowledge of medical terminology. Ability to travel independently to satellite offices with or without advanced notice.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.