Technical Support Engineer - L3 MIST Wired Assurance

Technical Support Engineer - L3 MIST Wired Assurance

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the "Intelligent Edge" – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what's next for you.

What you'll do:

• Own and resolve customer-reported issues with a relentless focus on remarkable customer experience.
• Lead critical escalations, communicate effectively with stakeholders, and drive solutions to closure.
• Collaborate with product and escalation teams to tackle complex challenges.
• Contribute to knowledge sharing, continuous improvement, and mentoring initiatives.

What you need to bring:

• Strong communication and presentation skills—you'll be the voice customers trust.
• Logical troubleshooting for high-impact network problems.
• Solid understanding of:
• Networking Architectures & Switching Technologies (xSTP, VRRP, LACP, Dot1x, COS, Multicast)
• IP Protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
• 802.11x standards, POE, Multi chassis architectures
• Data Center protocols (EVPN, VxLAN, BGP, OSPF)
• Self-learner mindset with appetite for continuous development.

Good-to-Have Skills:

· Scripting (Python, Shell)

· Experience with Cloud Solutions

· Certifications like JNCIE, CCIE, or cloud/wireless technologies

Who Should Apply?

· Engineering graduates with 5 to 8 years of experience in technical support for enterprise/campus or cloud networks.

· Professionals who love solving problems, thrive in dynamic environments, and want to make an impact.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.