Technical Support Engineer III

Technical Support Engineer III

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

Technical Support Engineer responsibilities include:

• Energetic team player with excellent customer relationship skills
• The ability to maturely and professionally manage and triage customer service issues
• Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation
• Effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical problem solving skills
• Independently diagnosing and resolving networking and performance problems with storage server environments
• When necessary, escalate cases to the appropriate group (Engineering/Executive Team) and be able to articulate the issue, the impact to the business and next steps

What you need to bring: Must have:

• 5+ years' experience providing technical support to end user customers for SAN-related products including advanced administration issues such as snapshots and replication
• Outstanding problem solving skills with good technical knowledge of SAN systems and TCP/IP & Inter-Networking in a Linux and/or Windows environment
• Experience troubleshooting storage latency and throughput
• Comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
• Must be able to write and speak to an executive level audience and assist in the creation and delivery of documents such as executive summaries, event timelines and root cause analysis reports

Nice to have:

• Experience with replication, backup and recovery applications and OEM products such as Veeam, Commvault, Veritas as well as VM migration process, vMotion, and clustering features
• Experience with applications such as Oracle Database, Exchange, SQL Server, vCenter Server, vSphere Client, Solarwinds, and UCS Manager
• Experience with Technologies such as iSCSI, Fibre Channel, Cisco UCS, Enterprise Virtualization and Open Stack
• Scripting / Programming knowledge (with a focus on support automation) and time-saving utilities

Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion