Technical Support Engineer

Technical Support Engineer

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction. Able to determine problems quickly and deliver a remarkable customer experience.

• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Take ownership for problem resolution, problem reproduction and escalation.
• Be a team player, flexible to work on weekends/holidays as per the business requirement.
• Be a fast learner and keep pace with newer technologies

What You Need To Bring

Excellent verbal and written communication, presentation, and customer handling skills.

Ability to logically troubleshoot complex and high impact problems

Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers

In-depth knowledge of the following:

• Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
• IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
• IP routing protocol (BGP, OSPF, RIP)
• Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.
• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.
• Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting/Designing/implementing IP networks.
• Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.

Additional Skills

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.