Technical Support Engineer 2

Technical Support Engineer 2

This position is for L1 TAC (Technical Assistance Centre) of Juniper for supporting Juniper's Campus & Data-Center products (MX, ACX, PTX) & technologies.

Key responsibilities include:

• Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Take ownership for problem resolution, problem reproduction and escalation.
• Be a team player, flexible to work on weekends/holidays as per the business requirement.
• Be a fast learner and keep pace with newer technologies.

Mandatory skills include:

• Support for Juniper's Campus & Data-Center products (MX, ACX, PTX) & technologies.
• Excellent verbal and written communication, presentation, and customer handling skills.
• Ability to logically troubleshoot complex and high impact problems.
• Technical support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers.
• In-depth knowledge of the following:
• Switching technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
• IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
• IP routing protocol (BGP, OSPF, RIP)
• Understanding of multicast related protocol [IGMP, IGMP-snooping, PIM] would be a plus.

Requirements:

• 1-3 years of experience in networking or CCNA JNCIA certified
• Advanced English Level

Nice to have:

• Platform knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).
• Preferred skills: Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as an added advantage.

Additional skills:

What We Can Offer You:

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion