Supervisor, Sales Processing - Japanese & Enlish

Supervisor, Sales Processing- Japanese & English

The Operations Supervisor provides immediate supervision to a small tactical team of non-exempt employees engaged in supporting the day-to-day efforts of the Customer Operations organization, executing operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately. Employees are usually all direct reports. Requires mentoring and guidance on handling new situations. Escalates issues where known precedent has not been established. Applies intermediate subject matter knowledge to solve routine issues within established guidelines.

Responsibilities:

• Provides direct day-to-day supervision for a team of support level individual contributors providing general and administrative support for sales processing and order fulfillment for an organization
• Ensures proper and timely execution of sales processing activities for assigned team, which may include: creating quotes, performing pricing, registering information and producing documentation, order execution, billing and invoice production and configuration of order systems to meet standard client requirements
• Manages deliverables and schedules for assigned team, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
• Communicates activity status and escalates issues to supervisors and direct managers
• Interacts with and engages internal and external partners and suppliers to ensure that team members are effectively communicating and collaborating with internal and external resources.
• Proactively identifies opportunities for process improvement and cost reductions opportunities.
• Provides immediate people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans in accordance with organizational directives, coaching and training.

Education and Experience Required:

• Typically, 3-4+ years of experience in Customer Operations or similar
• University Degree or higher based on country rules

Knowledge and Skills:

• Advanced knowledge and understanding of HPE Portfolio, Processes and Policies
• Good leadership skills, including coaching, team-building, and conflict resolution.
• Beginning project management skills including time and risk management, resource prioritization, and project structuring.
• Analytical and problem solving skills.
• Ability to manage day-to-day team and work responsibilities to drive workforce development and achieve desired results
• Good verbal and written communication skills, including negotiation, presentation, and influence skills
• Business acumen, technical knowledge, and extensive knowledge in sales processes and systems
• Multi-tasking and prioritization skills
• Good understanding of company's policies and processes.
• Shift Flexibility
• Languages:
• Japanese: Fluent communication
• English: business level communication
• Tool Proficiency:
• Microsoft 365 is a must
• Advanced SAP
• Advanced SFD

Additional Skills:

• Accountability
• Active Learning
• Active Listening
• Bias
• Business
• Coaching
• Creativity
• Critical Thinking
• Cross-Functional
• Design Thinking
• Empathy
• Follow-Through
• Group Problem Solving
• Growth Mindset
• Intellectual Curiosity (Inactive)
• Interprets Data
• Long Term Planning
• Managing Ambiguity
• Operational Performance
• Operations Processes
• Personal Initiative
• Process Changes
• Process Improvements
• Sales
• And 4 more

What We Can Offer You:

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.