Sales Optimization Support (SOS) Analyst

Sales Optimization Support (SOS) Analyst

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Sales Optimization Support (SOS) Team partners with the HPE North America sales community by providing exceptional support in executing operational tasks. This support provides sellers more time for customer and partner engagement. As a Sales Optimization Support (SOS) analyst, you will play a key role in enabling HPE sellers to generate more revenue by tracking and completing requests related to sales pursuit, order management and post sales on their behalf. You will join a collaborative and supportive team of process experts who thrive on solving the toughest challenges together!

In this role you will:

• Be directly aligned to a group of sales professionals to develop relationships and anticipate needs in a high-touch relationship model (no tickets or generic email routing)
• Leverage prior knowledge, SOS job aids, SOS process experts, and business process owners to resolve issues or route to the appropriate teams at HPE
• Navigate HPE's back-office processes to complete requests and solve problems in a timely manner and closer to the customer, where the cost is the lowest
• Track requests to completion, ensuring sellers have the resolution needed to communicate to customers and partners as appropriate
• Provide input and identify process improvement opportunities to improve quality, operational efficiency, and end-to-end workflow effectiveness

Daily responsibilities:

• Manage sales pursuit requests related to equipment loans, quotes, deal registrations and other items to help close the sale
• Track orders, shipment status, and other pertinent items related to order fulfillment
• Address post sales issues by identifying the appropriate process based on time since shipment, cost and scope of request
• Redirect requests to other HPE teams for tasks not in scope for SOS
• Maintain an Excel based tracker of requests and prepare monthly scorecards
• May serve as a process expert for one or more processes supporting SOS teammates

About you:

• 2-4 years of experience in sales or sales support roles preferred
• Bachelor's degree in business management or equivalent experience preferred
• Exceptional customer service focus with sharp attention to detail
• Comfortable with ambiguity and digging in to determine root cause of issues and driving to closure
• Understanding of a matrixed environment and confidence in following up on tasks across other teams
• Ability to thrive under pressure while managing a variety of requests, often simultaneously
• Able to prioritize time and focus on critical tasks, comfortable asking for assistance to ensure timely resolution when workload is high
• Patient and persistent with confidence to escalate early when support is needed
• English language written and verbal communication skills

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.