Resident Network Engineer
This is a highly technical role, providing post-sales on-site support of Juniper Network products. The Ft. Meade, MD based Advanced Services Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customer's network.
Ideal candidate must have Internet Service Provider experience, providing implementation and technical support of networking products. Experience in Service Provider backbone VPN technologies (L2VPN, L3VPN, EVPN, pseudowire, etc.).
US Citizenship required. DOD Secret clearance required. Daily On Site Support - Ft. Meade, Maryland, USA (Not a remote or hybrid role). This is a 40 hour per week position, on-site at and may require occasional travel, up to 10%, after hours, and on-call support for critical issues which will be compensated with comp time.
Responsibilities:
- Serve as SME on Juniper products and technologies.
- Understand the customer's organizational structure, become familiar with customer's network implementation, and support procedures and help drive to the highest level of network availability.
- Carry out testing of new designs, features, and functionality in a laboratory environment and help develop implementation plans to ensure proper operation in live production network.
- Validate patches and fixes to operating system software that ensure they are implemented and functioning correctly in pre-production, test, and live networks.
- Troubleshoot equipment and network problems and initiate and track JTAC cases through to problem resolution.
- Produce written summary reports of design projects, equipment, and network problems on a regular basis to the customer.
- Hold network information gathering workshops with the customer to understand their existing network design and technical requirements for new network deployments.
- Train the customer's design, implementation, and support personnel to configure and operate their Juniper Networks products.
- Peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
- Develop secondary skills in other products in the customer network.
Qualifications:
- Strong Interpersonal skills
- Detailed technical experience in the installation and operation of routers, switches, and firewalls.
- Detailed understanding of the service provider protocols surrounding IP networks (TCP/IP, RSVP, Segment Routing, etc.).
- Experience in network routing protocol troubleshooting (BGP, IS-IS, and MPLS).
- Experience with Software Defined Networking (SDN).
- The ability to function in a team environment and recognize and take on tasks with self-direction.
- The ability to communicate well within the Juniper team and articulate customer problems before they become major issues.
- Hands-on configuration and operational knowledge of Juniper products.
Knowledge and Experience:
- 5+ years experience in a large service provider network.
- Primary platforms focus: EX, MX, SRX, and QFX products
- Unix/Linux experience
- Automation and scripting experience a plus
- JNCIP, JNCIE, CCNP, CCIE a strong plus
Additional Skills:
- Cloud Architectures
- Cross Domain Knowledge
- Design Thinking
- Development Fundamentals
- DevOps
- Distributed Computing
- Microservices Fluency
- Full Stack Development
- Security-First Mindset
- User Experience (UX)
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Job: Engineering
Job Level: TCP_05
USD Annual Salary: $115,500.00 - $266,000.00
HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.