Quality Assurance & Customer Support Engineer (california)

Quality Assurance & Customer Support Engineer (California)

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are seeking a highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid Quality Assurance and Customer Support role. In this position, you will test and automate UI and API features across the Mist product line, while also working directly with customers to investigate and resolve queries. This is a hands-on role requiring strong technical skills, a customer-focused mindset, and a proactive attitude.

You will develop deep product knowledge and take ownership of key QA and Support responsibilities, including staging and production testing, test automation, customer issue reproduction, and writing clear, user-focused documentation.

U.S. citizenship is required for this role. This is an onsite position and requires commuting to the office five days per week.

Key Responsibilities:

• Test, validate, and automate Web GUI and REST API functionality across staging and production environments to support regular releases and maintain product quality
• Investigate and reproduce customer-reported issues. Provide clear, consistent updates and timely resolution to ensure high customer satisfaction
• Log, track, and manage defects and enhancements, collaborating closely with developers for prompt resolution. Share customer insights and feedback with product and engineering teams to drive continuous improvement
• Maintain and update test plans to support regression testing and expand automated test coverage
• Build, monitor, and maintain test environments to ensure reliable automation execution and reporting of test results
• Write and maintain clear technical documentation for QA and Support teams
• Manage and prioritize multiple tasks and projects independently and collaboratively within cross-functional teams to meet deadlines in a fast-paced environment

Minimum Qualifications:

• U.S. citizenship required
• 6-10 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles
• Bachelor's or Master's in Computer Science, Information Systems, or a related field
• Proficient in Python programming language
• Strong written and verbal communication skills
• Excellent analytical and problem-solving abilities, with a detail-oriented approach
• Solid foundation in programming concepts and software development best practices
• Proven ability to collaborate effectively within cross-functional teams, identify risks, and communicate project status clearly

Preferred Qualifications:

• Experience with UI and API troubleshooting
• Experience with Selenium and pytest frameworks
• Demonstrated ability to take initiative and be resourceful in problem-solving
• Experience writing detailed regression test cases
• Familiarity with Django RESTful API
• Comfortable working across teams in a fast-paced environment
• Basic L2/L3 networking knowledge

Other Information:

• Must be able to join team meetings three times a week during early or late hours to support international teams and customers
• This is an onsite position
• No travel required for this role

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial, and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

USD Annual Salary: $101,900.00 - $234,500.00

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.