Morpheus Enterprise And VM Essentials Support Engineer

Morpheus Enterprise and VM Essentials Support Engineer

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you

What You'll Do

Key Responsibilities:

• Provide technical support for VM Essentials and Morpheus Enterprise deployments across on-prem, hybrid, and cloud environments.
• Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
• Drive timely resolution of support cases in alignment with SLAs.
• Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
• Document solutions, FAQs, and best practices to improve internal knowledge bases.
• Collaborate with cross-functional teams including Product, Engineering, and Sales Engineering to ensure customer success.

Responsibilities:

• Support Engineer Owns complex issues, PoC's, and advanced troubleshooting.
• Lead customer PoC's end-to-end, ensuring successful deployment and evaluation.
• Analyze deeper issues across storage, network, hypervisors, and orchestration layers.
• Work closely with Product/Engineering teams to validate customer-found defects.
• Serve as a technical advisor for partners and premium customer accounts.
• Mentor Intermediate engineers and help improve team technical capabilities

What You Need To Bring:

Preferred Experience:

• Mandatory Linux Expertise.
• Strong L2/L3 Linux troubleshooting skills in enterprise environments
• 3–7 years of experience supporting virtualization, cloud, or datacenter systems.
• Strong troubleshooting in compute, storage, networking, or automation solutions.
• Experience with PoC's, deployments, or customer-facing technical roles.
• Proficiency in scripting/log analysis (PowerShell, Bash, Python preferred).
• Experience diagnosing system issues related to OS performance, services, storage, networking, and system logs
• Ability to perform root cause analysis and resolve complex production issues
• Deep understanding of the networking concepts, exposure to SDN is an added asset.
• Exposure to Morpheus, vSphere, vCenter, or comparable CMP/VM platforms.
• Experience with hybrid cloud environments (Azure, AWS, GCP).
• Understanding of API integrations, automation workflows, or infrastructure-as-code tools.
• Ability to work in fast-paced environments with global customers.

Additional Skills

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Managing Ambiguity {+ 5 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.