Lead Resident Engineer – Service Provider Customer

Lead Resident Engineer – Service Provider Customer

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE's portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies, and tools.

Job Family Definition for Executive Levels only:

Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company's portfolio. Responsible for creating and communicating technical strategy within the organization and/or across the function.

Management Level Definition:

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Resident Engineer position is part of Juniper Global Delivery Services team for Security. This position is a highly technical role, providing post-sales support of Junipers Network Products. The Resident Engineer will be required to develop and maintain expertise on the products deployed or to be deployed within the Customer's network. This role requires close integration of efforts between Services, Development Engineering, Product Management and Sales. This is a full-time position that requires some schedule flexibility to effectively interface with global colleagues.

What You'll Do:

• Hold design and information-gathering workshops with the Customer to understand the Customer's existing network design.

• Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors. Exercises good judgment in selecting methods and techniques for obtaining solutions.

• Assist to customer/partner for troubleshooting the network's design and architecture issues, analyzing network and device configurations.

• Works internally with Juniper SE and Engineering team to relay & drive functionality requirements specific to customer environment.

• Works closely with other resident engineers, customer and Juniper Technical Assistance Centre to optimize network. Acts as a customer technical liaison for Juniper Networks support and development teams.

• Testing product features and functionality to provide solution post implementation to meet design requirement.

• Providing deployment guidance to ensure that implementations are consistent with design specifications.

• Applying extensive industry experience to improve network performance and proactively analyze potential enhancements. Evaluating technical specifications for interoperability.

• Assists customer/Partner in the development and testing of new features and solutions.

• Networks with senior internal and external personnel in own area of expertise to expand knowledge base.

• Hold discussions on customer requirements and assist them on network problems, design needs and the workarounds/solutions that are being tried.

• Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds/solutions that are being tried.

• Document network design requirement and update design document time to time.

• Validation of MOP's and assisting partner and customer during migration/implementation.

• Adhere to Juniper process and provide best practices to help customer optimize/design network with worldwide trend/solutions.

• Proactive alerts on security threats, compliances, bulletins & procedures.

What You Need to Bring:

• Bachelor degree in engineering with 12+ of experience with relevant network troubleshooting experience. Proven experience in designing and managing large service provider networks.

• Strong influencing skills, design, consultation, and presentation experience directly related to operational experience.

• Understand Network security, Service provider core & edge network, Data centre troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.

• Strong Junos skills and understanding of product architectures.

• Strong Network security, Service Provider, data centre, large Enterprise/ISP network design & solution provider skills.

• The ability to work independently and to function in a team environment.

• Strong customer interface and presentation skills.

• Effective communication and teamwork skills as the role works with many organizations within Juniper as well as with the customer.

• Effective written communications as the status of Design projects and network problems must be regularly communicated.

• Subject matter expert for implementing Juniper Networks products and solutions with strong emphasis on the Juniper Security Portfolio including Branch SRX, High-End SRX, Security Director, Juniper Secure Analytics (JSA), SKY ATP and Policy Enforcer.

• Hands-on configuration and operational knowledge of Juniper Networks SRX firewalls and/or of the following security products: Cisco, Check Point, Juniper Networks/Netscreen ScreenOS Firewalls, ISS, Tipping Point, Remote Access solutions, QRadar, Juniper Secure Analytics (JSA), Junos Space, Junos Security Director.

• Experience with VPNs and the associated tunneling technologies and architectures (IPSEC, GRE, hub and spoke).

• Experience with NAT (Source, Destination, Static, CGN, NAT-PT).

• Demonstrated ability to manage multiple projects and work calmly under pressure.

• Excellent knowledge of TCP/IP fundamentals

• Strong on Routing protocols & MPLS knowledge e.g. ISIS, OSPF, BGP, RSVP, LDP, IPv6 & Routing Policies, 6VPE/PE

• Understanding on VPN technologies (e.g. L2VPN, L3VPN, VPLS)

• Layer 2 protocols and technologies such as POS and Ethernet

• Strong knowledge on Class of service, HQOS

• Preferred Certifications - JNCIE or CCIE

• Hands-on knowledge on Juniper Hardware: MX, QFX, PTX, SRX series is a strong plus.

• Strong communication, presentation and interpersonal skills.

Other expectations and capabilities:

• Analyze Information - Gathers and analyses the most critical information needed to understand problems. Analyses problems and issues from different points of view, breaks down problems into manageable components and determines root causes.

• Demonstrate Professional Judgment - Applies accurate logic and common sense in coming to conclusions, recognizes the implications and risks of actions and decisions. Makes timely decisions on problems/issues requiring immediate attention and chooses courses of action that are uniform with policies, procedures, and rules.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing:

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development:

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion:

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.