Israel Support Services Delivery Country Leader

Israel Support Services Delivery Country Leader

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

The Israel Service Experience Country Leader manages the service experience delivery at the country level. This includes overseeing the development, implementation, and governance of service products or solutions, driving revenue growth, and achieving business goals such as revenue, profit, and customer satisfaction.

This role requires expert knowledge to guide a team in solving complex business and technical challenges. It manages a team of highly skilled professionals and significantly impacts business outcomes. The role advises on policies and long-term goals and oversees the team's high-level activities.

Key Responsibilities

• Oversee the success of the team.
• Set strategic plans for the service business, monitor performance, and implement improvements.
• Track and manage key business metrics like revenue and customer satisfaction; create action plans for any issues.
• Build strong relationships with various internal teams and external partners.
• Lead initiatives that enhance the team's results.
• Assign tasks, provide direction and coaching, and remove obstacles to help your team succeed.
• Foster a work environment encouraging growth, high performance, and rewards.
• Achieve diversity and HR goals.
• Mentor other team members and contribute to initiatives that enhance employee development.

Experience

• At least 12 years in Service Business Management with a strong background in managing high-level individual contributors.
• Solid experience in a similar role.
• Experience leading teams that deliver technical services.
• Education: Typically requires a university degree, with advanced degrees preferred.

Skills

• Excellent knowledge of the market and competitive dynamics.
• Strong understanding of business models, strategies, and processes.
• Ability to manage people and business relationships, and experience in organizational design and planning.
• Strong problem-solving skills and the ability to manage team productivity.
• Excellent communication, negotiation, and influencing skills.
• Solid understanding of business management, financial expertise, and strategic planning.
• Recognized authority in your field with the ability to drive change and provide thought leadership.
• Strong leadership and management skills, with frequent influence across functions and at the executive level.

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.