High Performance Computing Hardware Engineer,top Secret Clearance Required, On - site, Dayton, OH

High Performance Computing Hardware Engineer

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Provide technology consulting to external customers and internal project teams. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company's solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Clearance Required: Top Secret

Location: Work on-site 5 days a week. Standard work hours M-F 8am to 5pm. Will be part of a working rotation team. Must be flexible to support off hours as needed.

Responsibilities

• Breakfix experience required.
• Reports daily to, and works physically at, the Customer Site.
• Accountable for meeting and maintaining customer's SLA (Service Level Agreement).
• Engages in technical problem solving across multiple technologies.
• Owns and drives service tickets. Including the ordering of parts for needed repairs.
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management to ensure timely resolution of system or customer issues.
• Performs daily hardware diagnostics and repairs.
• Responsible for verifying and implementing the detailed technical solution to the problem.
• Participates as part of a team and maintains good relationships with team members and customers.
• Collects and determines data from appropriate sources to assist in determining customer needs, and requirements.
• Responds to requests for technical information from customers.
• Maintains onsite part inventory.
• Occasional travel for training is required.
• Security+ Certification required
• Linux+ Certification required. If candidate does not have the Linux+, candidate will be required to obtain the certification prior to the start date.

Knowledge and Skills

• Must be a self-starter who is able to work independently, without supervision, and within a team environment.
• Have extensive Linux based hardware troubleshooting and diagnostics experience.
• Able to communicate prognosis and impact with both the customer and HPE teams.
• Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause.
• Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.

Education and Experience Required

• 4+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (7+ years in total).

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.