Digital Sales Support Analyst – HCS Sales Germany

Digital Sales Support Analyst – HCS Sales Germany

The Digital Sales Support Analyst – HCS Sales Germany administers and maintains sales operational systems and processes to provide content, data and information management in support of sales pursuits. Implements and configures sales tools, content management and tracking systems. Develops and manages catalog and web-based content, web pages and other online sources for storing and communicating information for sales and partners. Enters, updates and ensures accuracy of data in sales and client and partner relationship management systems generates regular and ad hoc reports for account teams and leadership. Advises on improvements and enhancements for design of sales systems and tools.

Management Level Definition: Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

• Leads project teams responsible for administering, configuring, updating and maintaining systems for support, including sales tools, catalog management, websites, online content, partner Web portal content and data management, across multiple segments and business areas.
• Reviews and evaluates information to determine guidelines and processes for making changes and updates data and configuration of tools, online resources and systems
• Consults with senior business and sales leaders to identify relevant internal, client and external needs and performance standards for the assigned tools and systems
• Develops overall systems management framework, including policies, documentation, training and audit plans, to ensure efficiency and performance.
• Provides domain-specific expertise and overall support leadership and perspective to cross-organization projects, programs, and activities
• Provides guidance and mentoring to less-experienced staff members

Education and Experience Required:

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 6-10 years experience

Knowledge and Skills:

• Experience designing and implementing overall process and tools management and improvement frameworks to support sales operations
• Excellent analytical, statistics and problem solving skills.
• Thorough understanding of and experience in applying business and sales processes and practices in multiple and varied situations
• Evaluating and developing forecasts and plans to guide updates, enhancements and deployment of sales tools and systems
• Excellent written and verbal communication skills
• Mastery in English and local language.
• Ability to effectively communicate sales support architectures, plans, proposals, and results, and negotiate options at senior management levels.

What We Can Offer You:

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.