Advance Services Engineer - Mist Onboarding

Advance Services Engineer - Mist Onboarding

This role has been designed as "Onsite" with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

What you'll need to do:

• Assist the customer with any issues or questions relevant to device onboarding to the Mist cloud.
• Review and evaluate network cutover plans and provide remote assistance to the customer during the maintenance window.
• Maintains the list of issues and solutions provided to the customers and sends a summary at the end of every engagement.
• Assist the customer in making use of the Mist dashboard and premium analytics to proactively monitor their network.
• Build and communicate the best practices as and when required.
• Coordinate with cross-functional technology technical team to resolve any pending issue.
• Look for opportunities for improvement in the products, documentation quality, and need for automation. Present these findings in appropriate forums.
• Work in a 24x7 support environment including Weekends/Holidays as per the Business requirement.

What you need to bring:

• Excellent verbal and written communication, presentation, and customer handling skills.
• Analytical skills to understand and correlate the network alerts, events or issues.
• Good understanding of:
• Wireless concepts such as RF and WiFi standards.
• Layer-2 technologies such as xSTP, EVPN, VxLAN, Ethernet, Dot1x, and ARP.
• Layer-3&4 technologies such as TCP/IP, VRRP, DHCP, DNS, Routing protocols, and SD-WAN.
• Firewall concepts such as traffic filtering, IDP, Access control, and NAT.
• Knowledge of AI, ML, Python, and automation will be a plus.

Relevant Work Experience

• Experience in managing and/or supporting WLAN, campus network infrastructure, and monitoring system activities to prevent/troubleshoot problems in the network.
• Experience in WLAN survey, identify and mitigating the Wireless interferences.
• Work experience in an NOC environment.

Educational Qualification

• Engineering Graduates with 5+ years of relevant work experience
• Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalent are helpful.
• Certification in wireless, cloud domain is an added advantage.

Additional Skills:

• Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.