Account Support Manager With Greek Language

Account Support Manager With Greek Language

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

How You Will Make Your Mark:

• Manages the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support
• Integrate portfolio knowledge and business understanding to create solutions for customer
• Conducts Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts
• Comprehensive management of delivery issues
• Actively promotes the full HPE portfolio to increase the share of wallet for HPE
• Actively drives to As-a-Service delivery model and growth within the existing 'As-a-Services' contracts
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
• Develop and grow assigned customer account relationships with complex and strategic accounts
• Act as trusted advisor in the consultant role for customer and company sales teams
• Accountable for defined service deliverables for the customer
• Responsible for cost of delivery and total customer experience
• Provide suggestions for operational efficiencies
• Create and deliver Value Based Delivery (VBD) account plans for assigned accounts
• Lead Customer Expectation management as part of escalation process
• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area

About You:

• First Level University Degree or equivalent combination of education and experience
• 3+ years working experience in related fields
• Fluent in written and verbal English and Greek
• Experience in leading/managing virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks
• Multi-cultural and x-region experience desired
• Experience in developing customer relationships including very good negotiation, presentation and communication skills at executive levels.
• Experience in working with (global) companies across all business and IT level
• Experienced knowledge of project and change management processes and tools in complex environment
• Experience in sales will be considered as an advantage

What We Can Offer You:

Health & Wellbeing:

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development:

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion:

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.