Tunis Global Support Graduate

Global Support Graduate

Joining Hewlett Packard Enterprise (HPE) in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive continued success globally.

We are looking for a Global Support Graduate to join our Customer Solution Center. This role is perfect for someone early in their career with a passion for technology, strong communication skills, and a problem-solving mindset. You'll be part of a dynamic team that provides remote technical support, solves real-world IT challenges, and contributes to delivering exceptional customer experiences.

What you'll do:

• Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels
• Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained
• Collaborate with experienced team members and escalate more complex issues when necessary
• Document case summaries and resolutions, contributing to HPE's Knowledge Management System (KMS)
• Continuously build knowledge on HPE technologies, tools, and processes
• Play a key role in customer success by proactively identifying common issues and sharing prevention strategies

About you:

• Recently completed a Bachelor's or Master's degree in IT, Computer Engineering, or a related field
• Excellent communication skills in Italian and English (written and spoken) and French is an advantage.
• A problem-solving mindset and interest in delivering exceptional customer support
• Comfortable working in a dynamic, international, and remote-first environment
• Able to handle pressure and prioritize tasks effectively
• A collaborative team player with a proactive attitude and eagerness to learn
• Basic understanding of computing, storage, or peripheral systems is a plus

What we'd prefer you bring:

• Curiosity for emerging technologies and a desire to grow in the IT support space
• A commitment to providing outstanding service and a strong sense of accountability
• Experience in customer-facing roles (internships, part-time jobs, or campus involvement)
• Motivation to build a career in a global tech company
• A collaborative spirit and strong interpersonal skills
• Comfort with working in hybrid or fully remote environments

What you can expect from us:

• Initial extensive onboarding to support you with adjusting into the role
• Ongoing learning and development throughout the duration of the program
• Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience
• Competitive salary and great benefits
• Great work-life balance including hybrid working and Wellness Fridays initiative

At HPE, we're:

• Human Rights Campaign's 2023-2024 Corporate Equality Index
• Great Place to Work's Best Workplace for Parents 2023
• Fortune 100 Best Companies to Work For® 2024
• Ethisphere World's Most Ethical Company 2024
• The Civic 50 Honoree
• JUST Jobs Leader 2024
• Forbes 2024 America's Best Employers For Diversity
• America's Most Just Companies 2024
• Fortune Best Workplaces in Texas™ 2024
• Bay Area's Best Places to Work 2024

Additional Skills:

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Calendar Management, Coaching, Computer Literacy, Creativity, Critical Thinking, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Office Administration, Policy and Procedures, Recordkeeping, Risk Assessment, Software Development, and more.

What We Can Offer You:

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial, and emotional wellbeing.

Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.