Technical Training Services Trainer

Technical Training Services Trainer

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance for process improvements and establishing policies. Exercises significant independent judgment to determine the best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees.

Responsibilities

• Delivers moderate to highly complex and innovative learning solutions to the target audience to engage the learner, encourage participation, and produce desired outcomes.
• Leads the creation of instructional and delivery methods using various learning solutions and technologies, including coaching and acting as a subject matter expert in more than one content domain.
• Skilfully manages a learning environment with limited advance preparation, constructive feedback, and prediction of and response to learner needs.
• Establishes credibility by demonstrating expert knowledge of solution content, providing relevant business examples, and helping learners apply learning to on-the-job situations.
• Anticipates and incorporates legal, ethical, and cultural issues relevant to solution delivery by acting as a role model.

Knowledge and Skills

• Expert ability to quickly understand and adopt new, complex technologies and concepts.
• Expert ability to evaluate variances in learning styles within an audience.
• Advanced familiarity with learning content and delivery solutions.
• Advanced delivery skills, including teaching, facilitating, and mentoring capability. Facilitate instructor-led (ILT), virtual instructor-led (vILT), and virtual resource group (VRG) sessions, bringing energy and clarity to complex technical topics.
• Create, update, and enhance instructor-led course content, participant guides, and supporting materials for technical learning solutions.
• Lead or participate in cross-team train-the-trainer sessions, helping other instructors ramp-up and maintain high delivery standards.
• Work closely with fellow trainers, lab administrators, and subject matter experts to ensure training programs run smoothly.
• Support the creation of web-based training content and instructional videos, and serve as an on-screen SME and content reviewer.
• Assist with lab administration tasks, including hardware/software installations, upgrades, break/fix, and reconfiguration, to ensure all equipment is ready for classes.
• Engage in curriculum development, course schedule planning, and reporting, supporting the continual improvement of our training portfolio.
• Help with training project planning, equipment forecasting, and procurement as needed.
• Contribute ideas to improve training quality and support the achievement of team goals and objectives.

Preferred Qualifications

• Degree in Computer Science, Engineering, Education, or a related field, or equivalent work experience.
• Experience with instructional design or course material development is helpful.
• Ability to work effectively across teams and manage multiple priorities.
• Familiarity with HPC environments, technical infrastructure, or training labs is an advantage.

Additional Skills

Accountability, Active Learning, Active Listening, Bias, Business, Change Management, Coaching, Communication, Creativity, Critical Thinking, Data Analysis, Design Thinking, Empathy, Follow-Through, Growth Mindset, Instructional Design, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Organizing, Process Development, Professional Presentation, Saba

What We Can Offer You

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.