Technical Support Graduate With Polish And English

Technical Support Graduate With Polish And English

We are looking for a Technical Support Graduate with Polish and English to join our Customer Solution Center team.

In this role your main responsibility is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. You are the first level of technical support to the customers. On receipt of a service request you will research for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes. Qualification of hardware cases involves diagnosis and/or recommendation of part for the field engineer, and/or direct shipment to the customer. In all cases where a problem gets too complex you are responsible for timely elevation and/or escalation.

How will you make your mark:

• Timely responding to customers via phone/mail/web. Logging cases, providing information & troubleshooting to solve customer problem according company KPIs for the business.
• Managing customer expectations by taking into consideration the entitlement and identifying customer problems.
• Keeping customer informed, setting and following commitments, keeping precise case documentation and case ownership.
• Participating in projects for process or quality improvements.
• Managing multiple tasks or cases simultaneously with minimal supervision.
• Active and self-paced improvement of technical and business process knowledge.
• Independently and actively improving the quality metrics towards the achievement of the targets beyond.
• Keeping documentation as per requirements.
• Meeting the deadlines and keeping the service level agreements.
• Timely elevating and/or escalating to next level when the case is complex.

About you:

• Graduated in the last year from a Bachelor/Master program
• Very good command of English
• Excellent language skills in Polish
• Great communication skills and a social and customer oriented nature
• Problem solving qualities
• Friendly and positive attitude in the work environment
• Self motivated and not afraid of a challenge
• Analytical and problem-solving skills
• Eager to learn and develop in the technological space

Additional Skills:

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.