Technical Support Engineer - Graduate

Technical Support Engineer - Graduate

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

HPE's Global Nonstop Solution Centre (GNSC) provides global, mission critical customers with a single point of contact for all hardware and software inquiries or service requests relating to HPE's Nonstop platforms. The GNSC never closes, operating in 3 geographies under a follow-the-sun model, thereby creating a global virtual team that services over 3000 mission critical systems worldwide.

Depending on the time of day, customers instantly receive remote technical assistance via a fully staffed center that is ready for the most demanding and complex issues.

Responsibilities:

• Responding to and resolving support issues from a global mission critical customer base, specializing in Nonstop systems technologies and solutions for Nonstop technology
• Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
• Developing strategies and procedures to improve performance of customer environments.
• Performing root cause analysis and provide post incident reports
• Applying subject matter knowledge to solve complex technical problems

Education and Experience Required:

• Completed Bachelor's Degree in Computer Science, Software Engineering or related field within year of start date.

Knowledge and Skills:

• Self-starter with ability to always remain professional and courteous with customers
• Proficient verbal and written communication skills in languages to be supported
• Troubleshooting skills in a technical environment
• Analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products
• Experience with basic programming languages (Python, C++, etc.)

Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

USD Annual Salary: $53,600.00 - $122,800.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.