Service Segment Manager

Service Segment Manager

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

What You'll Do:

• Own the overall business success of a large and diverse set of service products/solutions.
• Define strategic direction and plans for the service business, monitor performance, and implement corrective actions, cost reductions, and incremental growth initiatives.
• Manage and track product/service business metrics (attach, penetration, revenue, TCE); deliver recovery or action plans for exceptions.
• Build and foster strong partnerships with Product Business Groups, Alliance partners, Services teams, Regional Business Development Managers, Sales, Solution Partners, and Delivery functions.
• Lead key initiatives that reshape portfolio, selling motions, competitive advantages, and business models.
• Provide leadership, coaching, and barrier removal to enable direct reports to achieve objectives.
• Create a high-performance, growth-oriented, diverse, and rewarding work environment.
• Mentor individual contributors and Manager I level leaders; contribute to talent development programs (rotational, re-skilling, etc.).

What You Need to Bring:

• Experience: 12+ years demonstrating mastery in Service Business Management.
• Education: First-level and advanced university degree (MBA or equivalent preferred).
• Leadership: Proven management background leading senior individual contributors and managers.
• Market Knowledge: Excellent understanding of competitive market dynamics, business models, strategies, and processes.
• Skills & Expertise:
  • Organizational design and planning
  • Financial expertise and strategic planning methods
  • Problem-solving and productivity management
  • Strong communication, negotiation, and influencing skills across cross-functional teams
• Executive Presence: Ability to influence at cross-functional and executive levels.
• Thought Leadership: Recognized authority in service business management; proven ability to drive change across functions.
• People Management: Strong leadership and mentoring skills; track record of building diverse, high-performing teams.

Additional Skills:

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Personal Initiative

What We Can Offer You:

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.