Service Segment Manager

Service Segment Manager

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

Job Family Definition

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

Management Level Definition

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director. Additional guidance/criteria: Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region; Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers

What You'll Do

• Own the overall business success of a defined set of services, solutions, or portfolio segments.
• Establish strategies and business plans to drive profitable growth and Total Customer Experience (TCE).
• Monitor and manage product/service business metrics (attach, penetration, revenue, TCE); deliver recovery or corrective action plans when needed.
• Identify and implement process improvements across routes to market, delivery, operations, and team productivity.
• Build and foster strong partnerships with Product Business Groups, Alliance partners, Services teams, Regional Business Development Managers, Sales, Solution Partners, and Delivery functions.
• Act as the focal point for functional team issues and resolution.
• Provide direction, leadership, and coaching to direct reports; remove barriers to enable success.
• Create a high-performance, growth-oriented, diverse, and rewarding work environment.
• Drive HR goals including diversity and talent development.

What You Need to Bring

• Experience: 8+ years in Service Business Management with a proven track record of success.
• Education: First-level and advanced university degree (MBA or equivalent preferred).
• Leadership: Established management background leading senior individual contributors and teams.
• Market Knowledge: Strong understanding of competitive market dynamics, business models, strategies, and processes.
• Skills & Expertise:
  • Organizational design and planning
  • Problem-solving and productivity management
  • Strong communication, negotiation, and relationship management skills
  • Familiarity with financial reporting tools; ability to design and interpret reports
  • Program management and change management expertise
• Influence & Presence: Ability to manage by influence across international, multi-cultural, and virtual teams.
• Thought Leadership: Demonstrated ability to drive change across functions and influence at senior management levels.

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Managing Ambiguity, Personal Initiative

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.