Resident Engineer - Remote Eligible

Resident Engineer

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

We are looking for a Resident Engineer to join our team! This is a highly technical role, providing post-sales on-site support for Juniper's networking products. The Resident Engineer will be required to develop and maintain expertise on the products deployed within the customer's network.

• Product Knowledge: QFX, EX

• Product Familiarity: QFX, EX, Mist

This position will be primarily remote, with expected travel to customer sites on at least a quarterly basis. Travel may be more frequent depending on the stage of the associated project.

US Citizenship required

Clearance required: Public Trust

Knowledge and experience

• Minimum 7 - 10 years of hands-on network engineering experience

• Network engineering experience in a consultative manner supporting full-stack enterprise solutions

• Data Center Switching, Data Center Routing, Data Center Security, and EVPN/VXLAN

• Hands on experience supporting Juniper QFX and EX product family platforms

• Intermediate to Advanced Knowledge of EVPN/VXLAN

• Juniper Networking Specialist certification is required, Professional level preferred

• Products to support: QFX, EX, Mist

Qualifications

• Expert level relationship management, communications skills, and interpersonal skills to manage face-to-face communications daily with multiple levels of customer management and engineering staff across multiple departments within the host company in a responsible and professional fashion

• Customer culture alignment in a strong technical team with deep expertise across multiple layers of technical responsibility

• Expert-level troubleshooting methodology to isolate and identify configuration, design, and software anomalies; ability to clearly articulate findings in written and verbal communications with development-level engineering staff

• Ability to apply knowledge to real-world scenarios

• Demonstrated ability to manage multiple projects and work calmly under pressure

• Self-starter, team player, personable, enthusiastic, hardworking, and enjoy interfacing with customers on a day-to-day basis.

• A plus to have hands-on configuration and operational knowledge of other vendor products and their operations

• The ability to see a need and insert/suggest Juniper technology or reach out to the sales team and suggest same

Additional Skills

Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Long Term Planning, Managing Ambiguity

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.