Operations Support Specialist (japanese & English Speaking)

Operations Support Specialist (Japanese & English Speaking)

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Operations Support Specialist supports Global Technical Support team, work with onshore and offshore teams across various functions, such as Total Customer Experience, business data analysis, Process & Tools support, program/project management, etc.

Key Responsibilities:

Business Analytics

• Generates, maintains and distributes reports, scorecards, KPIs, etc. in different formats e.g.
• Provides analysis of operations' trends and generates advanced root cause analysis in case of performance not meeting the targets
• Supports quality improvement projects aiming at improving operational excellence and cost efficiency
• Gives recommendations based on analysed data on how to progress, optimize or evolve internal business processes
• Manages quality and operational performance data used to monitor results and drives programs to improve performance

Process & Tools Management

• SFDC & Case handling process
• Manage business continuity, BCP plan/review and implementation

Project Management/Implementation

• Utilize project management methodology in managing assigned tasks.
• Contributes to project deliverable based on domain of expertise
• Manages stakeholder/sponsor relationship, prepares materials for decision-making (analysis, argumentation, presentation), raises escalation when needed

Skills Required:

• Excellent data-analysis skills and ability to drive improvement plans
• Extensive knowledge of Microsoft Office (Excel, PowerPoint,etc)
• Drives outcomes through project leadership
• Flexible to accept ad-hoc scope and working hours
• Effective communication & collaboration across cultures
• Team builder/player in high-change, high-pressure shifts
• Knowledge of Compute & Hybrid Cloud product, support tools & processes is preferred

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.