Live Chat & Digital Inbound Sales Advisor

Live Chat & Digital Inbound Sales Advisor

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Hewlett Packard Enterprise (HPE) is providing expertise and experience to customers all around the globe to help them understand the value of data in multi-connected and data driven world. HPE transform businesses by connecting and protecting data and helping the customers with solving IT problems.

Now more than ever, corporations need to move faster and adapt quickly to change. HPE brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster and simplify their operations. HPE delivers as-a-service solutions in a pay-per-use model through our edge to cloud platform fully managed by you or by HPE including colocations, and your data center.

With HPE, enterprise companies will be able to transform their cloud-native and non-cloud native applications, create essential data and speed insights for teams to use effectively, and free up one's staff to better address other business needs. At HPE, we believe our success is based on the success of our customers.

Digital Marketing/Sales Advisor with English is responsible for understanding customer requirements and providing guidance & support to new & existing corporate customers who visit HPE.com sites.

• Brainstorm with customers and HPE technical specialists to identify and develop solutions for customer's business requirements.
• Being able to articulate the company's technology and product portfolio, positioning to both business and technical users.
• Engaged in a presale's technical consultancy and advisory role, the consultant will provide assistance and guidance during the process by identifying customer's requirements.
• Support the customer in defining their needs to recognize new business and lead generation opportunities.
• Use customer engagement tools (chat, e-mail, phones, web-forms) to interact and reach out to online customers.
• Provide SME support, in a professional manner, to customers within agreed time frames.
• Position HPE solutions to customers with professionalism and enthusiasm to generate leads.
• Comply with all HPE web standards, processes and tools.
• Actively participate in various internal technology forums and other technology sources to gather information on current products and position them to customers as and when required.

About you:

• 0-2 years experience supporting customers
• Excellent communication and grammar skills (written and verbal).
• Fluent in English.
• Excel - Intermediate level
• Sales experience or customer service skills.
• Strong organizational, time management, and planning skills.
• Strong ability to multi-task and stay focused in high-pressure situations.
• Moderate knowledge and understanding of customer conversational experience principles.
• Basic knowledge of web or digital marketing principles.

Additional Skills:

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Market Analysis

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.