Director, Professional & Managed Services, Delivery Center

Director, Professional & Managed Services, Delivery Center

This role has been designed as 'Onsite' with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Networking is at the forefront of Network as a Service and next-generation Professional Services. We are building and managing Networks for AI and AI for Networks. In this role, you will extend HPE's lead in this fast-growing, large market. You set the industry benchmark for achieving Business and IT Outcomes through outstanding customer relationships, impeccable technical delivery, and industry-leading service value realization. Acting as trusted partners, we are passionate about delivering efficient and optimized network services for performance, scalability, resiliency, and security.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. Acts as a team leader providing direction to team activities and facilitating information validation and the team decision-making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations.

Responsibilities:

• Leads and develops industry-leading professional services and managed services functions. Prior experience deploying Agentic AI preferred.
• Represents services on product or solution core teams and provides service requirements into Sales pursuits.
• Performs business analysis, identifies root cause, and develops recommendations/solutions to drive business improvements.
• Collaborates with regions and global peers regarding service and support planning, implementation and performance.
• Responsible for revenue and margin contribution.
• Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
• Leads key business initiatives in support of operational or financial improvement.

Education and Experience Required:

• First-level university degree or equivalent experience required. May have advanced university degree.
• T2+ years of related work experience, including 8+ years of people management experience.

Knowledge and Skills:

• Advanced knowledge of IT and services industry. Knowledge of HPE's organization, policies, service offerings, end-to-end processes, tools, and routes to market is preferred.
• General technical understanding of products.
• Strong leadership skills, including coaching, team-building, and conflict resolution.
• Organizational and strategic management skills, including budget and business planning and forecasting.
• Strong analytical and problem-solving skills.
• Advanced communication skills catered to a wide variety of audiences. (e.g. written, verbal, presentation); mastery in English and Spanish, with technical communication skills in Portuguese, is highly desired.
• Extensive business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.
• Advanced multi-tasking and prioritization skills.
• Advanced relationship management skills, including partnering and consulting with senior management and executive roles for internal and external partners.

Impact/Scope:

• Collaborates across functions to deliver multidisciplinary solutions.
• Typically interacts with high-level Individual Contributors, Managers, Directors, and VPs and SVPs for internal and external suppliers, partners, and customers.
• Drives large and complex cross-organizational business initiatives.

Complexity:

• Leads highly complex multidisciplinary development, support, and improvement activities and organizations.
• Anticipates operational needs and impact on the business and function or department.

Additional Skills:

Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity

What We Can Offer You:

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.