Manager Customer Service - OMNI

Location: Mumbai, India

Position Title: Manager Customer Service - OMNI

Role Overview:

Work closely with sales and supply chain function to drive growth in Omni Channel through superior fill rate delivery.

Accountabilities

Partner customer service for OMNI Channel. Drive fill rates by improving forecasting and availability at depots. Work closely with sales team to drive business.
Drive OMNI supply chain strategy for Hershey including logistics partnership, demand sensing and value added service to key accounts.
Lead OMNI logistics and work with accounts to optimize OMNI cost to serve.
Drive depot level forecasting for OMNI channel through IDP and sales collaboration.
Drive order management for OMNI with accuracy and adherence.
Effectively partner with sales, and logistics team to resolve issues around reconciliation and reduce sales returns.
Work with key customer accounts to reconcile fill rates, update masters & drive joint business plans.

Qualifications

Knowledge, Skills & Abilities

Key skills include strong e-commerce platform knowledge (specifically Q-Com) & Excel proficiency.
Excellent communication and collaboration skills, particularly with internal teams like sales and supply chain.

Experience & Education