Forward Deployed Engineer

We are seeking high-performing NYC-based engineers of any level to help us solve more of our customers' problems. We are looking for folks who are excited about designing elegant technical solutions and shipping great code frequently. If you are looking for a fresh challenge at a fast-growing AI startup - we would love to hear from you!

The Opportunity

• The perfect foundation to build great software: Heron is at the forefront of automating workflows using the latest advances in AI and LLMs. Our product is embedded in business-critical processes - we help >100 financial services companies automate the document analysis work needed to serve their customers. You'll have the platform to build some really interesting software and help us continue to push the boundaries of what is possible in production with AI.
• High impact, high growth: the nature of our product means it is highly impactful - we're embedded in customer processes, not a 'nice to have' tool off to the side. And, you'll have your hands on our product every day! So, you will be making an impact on our customers and business every day. What's more - we're growing quickly, and will increasingly have a large number of interesting technical problems to solve.
• An environment where you can do your best work: it's a cliché, but we truly believe it. Underpinning our rapid growth is a lean, scrappy and committed team. We get our hands dirty, move quickly, and aspire to go above and beyond for our customers. We have a very flat structure where you'll work directly with our founders and other leaders in the company every day. Sound fun? Then Heron might be for you!

What We're Looking For

Our ideal hire will:

• Enjoy -actually- building and making an impact: you get a kick out of shipping code frequently, iteratively, and collaboratively. You value MVPs and customer impact over perfectly engineered systems. You can take responsibility over the end-to-end deployment of what you build.
• Want to understand customer problems first hand: you're not content sitting in an office and theorizing about a problem. You enjoy seeing and breaking down customer problems in-person, which may include traveling to see customers all across the US (and sometimes internationally!)
• Thrive at solving tough technical problems: you enjoy breaking down challenges into simple and well-designed solutions. You are fact-oriented and thoughtful in your approach, but you don't get bogged down in over-intellectualizing or over-complicating things.
• Scale-oriented: while having a bias to action and impact, you will care about scalable infrastructure and engineering processes. Even better if you're able to bring some better practices or improvements to our infrastructure or ways of working!
• Be able to contribute in our stack: we try to balance speed and impact with fitting the best framework/technology to the task at hand. Currently, we work primarily in Python / Flask / FastAPI on the backend, Terraform / GCP / AWS for infra, and React / JavaScript / TypeScript / Vercel on the frontend. Ideally, you'll be able to contribute within our stack while also helping us experiment and evolve to continually improve functionality and performance.

Above all else, we value people who want to make an impact in their work. Here are some of the behaviors that we expect of all Herons:

• Scrappy and creative: when faced with an obstacle, you will either overcome it by pure determination (i.e., by hand), or find an unconventional approach or 'hack' to navigate it.
• Persistent: you may not always find the right answer or person immediately, but you're motivated to keep on trying until you do so. You'll go the extra mile - including Flying to Gainesville - if that's what it takes.
• Pilot not passenger: at a fast-growing company like Heron we need people who jump on opportunities unprompted and drive them to a great outcome, rather than folks who wait to be told what to do.
• Excited to work in a fast-paced, high-growth, team-based environment: we aim to move quickly and decisively, but together. You'll be a great team player and do what it takes for the team to succeed.

Perks

• Thursday company lunches (always vegan-friendly!)
• Nest pension (UK) // 401k plans (US)
• Free psychotherapy sessions via Spill
• Flexible work from home policy
• Remote December: we go remote for 6 weeks in Dec/Jan to facilitate long home visits or other extensive yearly travel
• Private health insurance through Vitality (UK)/Aetna (US)
• Cycle to Work Scheme