Information Technology Intern - Desktop Support

Information Technology Intern - Desktop Support

We are hiring an IT Client Services Intern for our Bonita Springs, FL Office. The IT Client Services Intern will assist internal customers with both Windows and Mac laptops and mobile devices such as iPhone and iPads. You will be hands-on alongside our full-time team making improvements to our office environment, updating physical hardware, providing tech support across all departments, and documenting internal IT Support solutions. Our IT Client Services Intern has a can-do attitude, is a collaborative problem solver who enjoys helping people. The perfect candidate is unafraid to ask questions and is comfortable learning independently. This candidate will troubleshoot in real-time and listen attentively to the end user. Responsiveness and follow-up will be critical to providing excellent customer service.

We are looking for a Problem Solver who enjoys resolving interesting challenges. You will:

• Have experience working on Windows and Apple laptops and peripherals.
• Set up workstations with computers and necessary peripheral devices.
• Check computer hardware to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems
• Work with IT Asset Management to ensure assets are properly tracked.
• Have service desk experience.

Requirements:

• Some hands-on experience as IT Technician, Desktop Support, or relevant position
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Good organizational and time-management skills
• Good understanding of diverse computer systems
• Good knowledge of internet security and data privacy principles
• Working on an associate or bachelor's degree in computer science, engineering, or relevant field
• Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
• Candidates must be currently residing in the Bonita Springs, FL area for this onsite/in-office position.
• Be able to work 40 hours/week between 8am-5pm Monday – Friday

Skills:

• A reliable team player with a can-do attitude
• Someone who communicates clearly and respectfully with Internal Customers at all levels.
• Eager to help people and solve problems.
• Comfortable working in a fast-paced environment
• Humble and unafraid to ask questions and admit mistakes.
• Able to analyze and deconstruct technical problems.
• Able to develop and maintain technical documentation.
• Knowledgeable of Windows and MAC operating principles.
• Willing to take a hands-on approach to gain experience in diagnosing, troubleshooting, and resolving technical issues with desktop, laptops, and mobile devices.

Pay Range: $20.00

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following:

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program
• 401(k) plan with company match
• Employee Stock Purchase Program
• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts
• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Nearest Major Market: Fort Myers

Nearest Secondary Market: Cape Coral