Service Administrator

Service Team Member

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions health care professionals rely on to improve the performance of their practice so they can improve the lives of patients. We are looking for someone who is enthusiastic about providing exceptional customer service to join our Service team in NSW, based at Eastern Creek. In this role, you will be the main point of contact for our customers (dentists, practice managers, receptionists), responsible for coordinating repairs and the service and installation of Dental equipment. As we pride ourselves on the trusted customer relationships we have built over the years, your commitment to outstanding customer support will help us maintain our standard and reputation in the market.

Your Key Responsibilities will include:

• Building and maintaining strong relationships with internal teams and external customers by delivering exceptional service
• Accurately processing customer orders, inquiries, quotes, and returns in a timely manner
• Coordinating and scheduling service appointments for our field technicians
• Managing the ordering, allocation, and transfer of stock to support service operations
• Monitoring service jobs to ensure timely completion and a high standard of customer satisfaction
• Keeping customers informed on the progress of service and warranty support activities
• Overseeing the repair exchange process and managing warranty parts efficiently

You'll Bring the Following Skills, Experience, and Attributes:

• Proven experience in a customer service or administrative role
• Exceptional interpersonal skills with the ability to build strong relationships across internal teams and external service providers
• Previous experience in the dental industry is highly regarded
• A collaborative, team-oriented mindset with a hands-on and adaptable approach
• Self-motivated and capable of working independently without direct supervision
• Comfortable working within structured processes and using CRM/ERP systems
• Strong computer literacy, including proficiency in Microsoft Office; experience with Pronto and Salesforce is advantageous

What benefits can I enjoy?

• Being a part of a Great Place to Work® 2025
• Ongoing Professional Development and Training
• Birthday Leave
• Novated Car Leasing
• Work 1 day a week from home after training and probationary period
• 13 weeks paid parental leave (after 12 months of service)
• $1,500 Employee referral bonus scheme
• Discounts on dental products as well as other retail products and services

Why Henry Schein? Here are some of the reasons our TSM's believe Henry Schein is a Great Place to Work; "The culture at the company is exceptional and not like anywhere else I have ever worked. No matter the individual's role or level in the business, they are approachable, and management is open and friendly. There is a complete family feeling about the business and I really love working here as well as being proud of what the business is doing." "The caring, inclusive culture outshines others in the industry"