Customer Sales Operations Specialist

Customer Sales Operations Specialist

As a Customer Sales Operations Specialist, you will play a pivotal role in managing and executing medical consumables supply contracts for our corporate customer groups, public and private hospitals across Australia and New Zealand. This is an exciting and diverse role as it's a mix of customer-facing and office-based work. It involves partnering with customers, handling enquiries, providing updates on pricing and product availability, and delivering reporting. You will also work closely with our Corporate Sales Team to align customer expectations with our operational capabilities, ensuring seamless service delivery.

Key responsibilities include:

• Manage and maintain supply contracts and agreements for corporate medical consumable customers across Australia and New Zealand for corporate groups, public, and private hospitals.
• Work with sales, marketing, and customer service teams.
• Manage new and existing customer relationships, enquiries and provide proactive updates on pricing, product availability, and new product launches.
• Deliver customer reporting and ensure mutually beneficial outcomes for both customers and the business.

Required qualifications, skills, and experience:

• Registered Nurse with clinical experience (mandatory); radiology knowledge is a plus.
• Commercial experience working in the healthcare/medical sectors (advantageous).
• Strong analytical skills with experience or interest in BI/ERP tools (e.g., Pronto, Phocas) and proficient with MS Office Suite, particularly, Excel.
• Excellent communication and customer service skills, with the ability to influence stakeholders.
• Ability to project manage effectively and work to deadlines.
• Detail-oriented, self-motivated, and a collaborative team player.
• Valid drivers licence with unrestricted working rights

What is on offer?

• You will be joining a highly collaborative and supportive national team
• Competitive base salary + bonus incentive
• Free onsite parking and gym
• Hybrid working arrangements
• Birthday leave
• Salary packaging with Novated Car Lease benefits
• 13 weeks paid parental leave (after 12 months of service)
• Discounts on a wide range of retail products and services
• Ongoing professional development and training opportunities
• Reward and recognition programs

This role will ideally suit someone looking to move away from the clinical setting into a more corporate environment, or they may already have some experience working in the corporate sector in a sales or key account management role with prior nursing experience. If you are looking to join an organization that places a huge emphasis on its people, and works as 'one team', please express your interest today. With your application, please include a cover letter.