Branch Support Officer

Sales Support Specialist

Join a fast-paced, customer-focused team where your ability to stay organized and confidently navigate digital systems will set you apart. Reporting to the State Manager, and based in Milton this dynamic role is all about supporting our high-performing sales and service teams. If you're someone who thrives in a structured environment, enjoys juggling multiple priorities, and loves being the go-to person for getting things done — this could be the perfect fit. You'll be surrounded by a supportive team and have access to ongoing training to deepen your knowledge of our extensive product and equipment portfolio.

Some of your key responsibilities will include:

• Receiving inbound telephone calls from our sales team with regard to customer orders, returns, account inquires, product inquiries and quotes.
• Supporting the sales team by making outbound calls and advising our customers of promotions and marketing campaigns and activities
• Assisting the branch with administrative functions to ensure best practice stakeholder management
• Managing the spare parts within the branch for the service team which will include Salesforce case management.
• Processing of warranty parts back to our warehouse at Eastern Creek
• Booking couriers for spare parts and other equipment relocations

Your experience, skills, and attributes:

• A strong customer service background, ideally within a corporate or fast-paced environment.
• Proven ability to quickly learn and confidently work across new software platforms and systems — this is essential.
• Exceptional organizational skills and a methodical, structured approach to managing tasks and priorities.
• A proactive, team-oriented mindset with a knack for solving problems and getting things done.
• Clear and professional communication skills.
• Proficiency in MS Office (Word, Excel, Outlook) is a must - you know how to filter, sort, and export data in Excel with ease.
• Experience with Salesforce is a bonus.

What is on offer?

• A Great Place to Work® 2025 certified company and market leader in dental sales and distribution.
• Work from home 1 day a week after training and probationary period.
• Birthday leave.
• 13 weeks paid parental leave.
• Discounts on dental products and other services.
• Reward & Recognition programs + many more benefits!

This is more than just a support role — it's an opportunity to be a key player in a collaborative team, where your ability to stay organized, adapt quickly, and deliver great service will be truly valued. You will be joining a supportive and friendly environment where Collaboration and working as One Team underpin our "every day." If this sounds interesting and you feel you have the skills and experience, please express your interest today.