*pricing Services Specialist - full Time - Troy Hybrid

Business (Non-Clinical)

Under general supervision follows standard operating procedures for all patient price estimating activities from general public inquiries and internal resources within HFHS. Types of estimating will include price shopping in comparison to competing health systems, North American patients, International patient price estimates, retail price estimates, cutting edge price estimates, US self-pay patients, and insured patients for the covered amount contractually allowed. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

EDUCATION/EXPERIENCE REQUIRED:

• Current Coding Certification from AHIMA or AAPC required.
• 2 years of Medical Coding experience preferred.
• Experience with Medical Billing and Reimbursement preferred.
• Experience in a healthcare setting in a customer facing environment, preferred.
• Demonstrates excellence in utilization of HFHS EHR.
• Associates degree required in healthcare, business or equivalent;
• Bachelors degree preferred.
• Excellent work quality and quantity.
• Excellent communication skills.
• Required to perform calculations, complete forms, extensively utilize computer information system.
• Proficiency in Excel; strong math skills.
• Familiarity with clinic environment preferred.
• Demonstrated ability to work with detailed information.
• Demonstrated ability to adjust to changes in policy and procedures.
• Requires interpersonal skills to deal effectively both over the telephone patients, prospective patients, clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet customer needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.