Patient Access Liaison - Neurosurgery - Full Time(40hrs)/days - West Bloomfield

Patient Access Liaison – Neurosurgery

Location: West Bloomfield, MI

Department: Neurosurgery

Employment Type: Full-Time

Position Summary

The Patient Access Liaison for Neurosurgery plays a critical role in ensuring seamless patient access and scheduling across all sites of practice. This position serves as the centralized owner of the neurosurgery master schedule templates, with sole responsibility for schedule changes and ongoing maintenance. Under general supervision, the Patient Access Liaison proactively manages, monitors, and reports on outpatient clinic availability, ensuring standardized and consistent scheduling practices throughout the service line.

This role collaborates closely with Contact Center teams, RPO, providers, and clinical staff while remaining highly responsive to patient and referring physician scheduling needs.

Key Responsibilities

• Own and manage the neurosurgery product line master schedule templates, including all provider and clinic resource schedules
• Maintain consistent and standardized scheduling practices, protocols, and procedures across all sites of practice
• Serve as the centralized scheduling and access resource for patients, referring physicians, and internal teams
• Proactively manage and report on outpatient clinic availability for all scheduled neurosurgery resources
• Collaborate with Contact Center, RPO, and other scheduling areas to ensure efficient patient access
• Ensure accuracy and consistency of departmental provider templates and master schedules across the service line
• Follow up on required medical clearances to ensure completion prior to scheduled surgeries
• Assist with scheduling peer-to-peer reviews and sending/following up on appeal-related faxes
• Support central authorization teams by gathering and providing required information as needed
• Assist with surgical scheduling processes, including familiarity with surgical boards (preferred)
• Provide exceptional customer service while managing multiple priorities in a fast-paced environment

Education & Experience Required

• High School Diploma or G.E.D. required
• Associate's degree or two (2) or more years of college preferred
• Minimum of three (3) years of experience in a business office or healthcare environment
• Prior experience with appointment scheduling and schedule maintenance required
• Analytical experience preparing and managing physician schedules preferred
• Strong computer skills in a patient scheduling environment
• Proficiency with Microsoft Office applications required

Preferred Qualifications

• EPIC experience strongly preferred
• Knowledge of neurosurgery workflows (preferred, not required)
• Experience supporting surgical scheduling and authorization processes
• Familiarity with surgical boards is a plus
• Strong multitasking abilities with excellent attention to detail
• Team-oriented mindset with strong communication and follow-up skills

Skills & Competencies

• Strong organizational and time management skills
• Ability to manage complex scheduling and competing priorities
• Effective collaboration across multidisciplinary teams
• Patient-focused approach with a commitment to access and service excellence