Office Coordinator - Hepatology - Full Time (40hrs)/days - Grand Rapids

Admin Support (Non-Clinical)

Under the general supervision of the department manager, the Office Coordinator is responsible for the day-to-day operations of the office at our Grand Rapids outreach location. This role plays a key part in ensuring efficient administrative processes, high-quality patient service, and effective team coordination.

Primary Responsibilities:

• Coordinate daily office operations and ensure smooth administrative workflow.
• Serve as the first point of contact for guests and patients, providing excellent customer service and addressing immediate needs.
• Supervise and support clerical/administrative staff, including scheduling and staffing coordination.
• Lead orientation and onboarding of new team members.
• Act as a resource for office and clerical staff, addressing questions and resolving issues.
• Maintain accurate records and oversee office compliance with departmental standards.
• Support clinical team with prior authorizations and medical documentation as needed.
• Utilize EPIC system for scheduling, patient records, and communication.
• Travel to an offsite location once per month to support outreach operations.

Required Qualifications:

• Minimum of four years of experience in an office coordinator or equivalent administrative role.
• Medical Assistant or EMT background preferred.
• Experience with EPIC and prior authorization processes preferred.
• Strong communication and organizational skills.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite and general office systems, problem solver, and staffing coordinator.

Education/Experience Required:

• High school graduate or G.E.D. equivalent is required. Associates Degree in Business, Medical Assisting or Healthcare Management preferred.
• Four (4) years of previous experience in hospital/healthcare office.
• Knowledge of medical terminology and general office procedures.
• Literacy and experience using Microsoft Office software programs required.
• Previous supervisory or team leader experience preferred. Advanced knowledge of office equipment.